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A woman in Van Nuys said she spent five years working extra jobs and cleaning offices and homes to save enough money to build an addition at her own home. But after paying a contractor well known in her neighborhood, the job was never finished. Randy Mac reports for the NBC4 News at 6 p.m. on Wednesday, Oct. 9, 2019.

Homeadvisor.com advertises trusted professionals, but the I-Team found a few that weren’t so trustworthy. Randy Mac reports for the NBC4 News at 5 p.m. on Thursday, Oct. 3, 2019.

After his contractor failed to pay the concrete supplier, a homeowner found himself with an additional $1,700 charge. Randy Mac reports for the NBC4 News at 6 p.m. on Thursday, Sept. 26, 2019.

California’s Department of Insurance confirms that millions of California drivers are discriminated against. Randy Mac reports for NBC4 News at 6 p.m. on Wednesday, Sept. 25, 2019.

A man set to take a cruise felt he had to cancel to be safe after Hurricane Dorian hit. But he said he received no refund, not even a partial, despite the cruise line cutting the cruise short as well, validating he safety concerns. Randy Mac investigate for the NBC4 News at 4 p.m. Monday, Sept. 23, 2019.

Wednesday NBCLA’s I-Team reported on a phony business website advertising mobility scooters at a significantly discounted price but never delivering the product to it’s customers. And as fast as that website disappeared, another has emerged pushing the same product and it appears to be just as fake as the first one, targeting elderly and disabled persons. Randy Mac investigates for...

A pop-up website appears to target seniors with disabilities. Randy Mac and the I-Team investigate on the NBC4 News at 6 p.m. on Wednesday, Sept. 3, 2019.

A woman got scammed when she got a call from someone saying they were from the Los Angeles Department of Water and Power warning her to pay money she owed. Randy Mac reports for the NBC4 News at 6 p.m. on Friday, July 26, 2019.

A couple was awarded more than $1.5 million over a dispute over a home they never were able to live in. Randy Mac reports for the NBC4 News at 6 p.m. on Thursday, July 25, 2019.

Is driving now less safe as a result of the legalization of marijuana in Los Angeles? Randy Mac reports for NBC4 News at 6 p.m. on April 30, 2019.

Man seeks the I-Team’s help in a billing dispute with his insurance company. Randy Mac reports for the NBC4 News at 5 p.m. on Friday, April, 19, 2019.

A family’s struggle for a refund after purchasing a video game online raises concerns about spending money on the web. Randy Mac reports for the NBC4 News on Friday, March 29, 2019.

A couple told a car rental company there were problems with the rental. The company apologized but later charged them for the damages, couple claims. Randy Mac reports for NBC 4 News at 5 p.m. Thursday, March 28, 2019.

A couple argued with a cruise company to charge a trip for the price it was advertised for. Randy Mac reports for NBC4 News at 5 p.m. on Thursday, March 14, 2019.

Have you experienced tempered glass suddenly shattering? Randy Mac reports for NBC4 News at 6 p.m. on Jan. 30, 2019.

“I was just on Facebook scrolling, and like a dummy, I clicked it. I knew better.” Randy Mac explains when you see celebrity-endorsed items, you still need to be careful, on the NBC4 News at 5 Tuesday, Jan. 22, 2019.

Earthquake insurance can be expensive, and complicated. Randy Mac investigates what you need to know Wednesday, Jan. 16, 2019.

Un video capturó el dramático momento en que un camion se estrella contra la barrera divisoria de la autopista 91, en el Condado de Orange.

The concert lineup changes after purchasing tickets but Stubhub is slow to grant a refund. Randy Mac and the I-Team investigate on NBC4 News at 5 p.m. on Dec. 25, 2018.

Nearly three years of ownership issues with a BMW motorcycle leads to a frustrating dispute. Randy Mac investigates for NBC4 News at 4 p.m. on Dec. 25, 2018.